Our returns policy is valid for 30 days from the date you received your order. Unfortunately, we cannot offer refunds or exchanges after this period.
Once an item has been shipped, it cannot be canceled. If you wish to return an item, you must initiate the return process. To be eligible for a return, the item must be unused and in its original packaging.
If the item you received is defective, we will promptly send you a replacement without question.
To start a return, please email us at info.casanuova.store, and we will provide you with the return address. After we receive the item and confirm it is in good condition, we will process the return.
Please note that you are responsible for covering the return shipping costs.
If you have any questions, feel free to reach out to us at info.casanuova.store.